When should I place my order?
Short answer? Now. Today. Request a quote and let me know your issue if you cannot order right away. Your price will be lower and we will have less issues if you don’t wait. I encourage you to get in my design and production schedule today, whether your event is in two months or two years. Often…and I mean OFTEN I get people who request a quote waaaaaaay ahead of time and then forget to come back. Sadly if I don’t have time to design/print your labels, make your candles and ship them to where you are…you’re out of luck. If I can do it, now you’ll have to pay rush fees for printing and/or shipping. So if you’re shopping now, it is time to contact me at email@example.com and get started. Even if you can’t pay right away I can help you with staying on track to get your order completed on time.
If I order a sample, do I get to see my custom label design?
Samples demonstrate the quality of my product and service. You may order a custom fragrance to ensure that you like your requested fragrance prior to receiving your full event order. In fact, with approval and a custom request, you may order multiple samples to test fragrance. First sample is $1. Samples after that are cost per piece of your full event order up to 6 samples. Shipping of up to 6 samples is a flat rate of $8 for domestic US. International shipping supplied upon request. If you want more than 6 samples, please contact for a custom quote. Please do not expect samples if your deadline does not allow for the extra time it takes.
Are your prices negotiable?
No. My event order quotes are based on per piece pricing that is already discounted to reflect the quantity you’d like to purchase. My prices are examined and adjusted every year to reflect any materials cost increases, shipping cost increases or overhead fees needed to make my business successful and your price as affordable as possible. If you run into erroneous/out-dated pricing somewhere on the internet please understand that I cannot honor non-current pricing. My current pricing for 2013 is as follows:
Minimum order is 20 Candles
20 – 69 Candles = $3.50 per candle + Shipping
70 – 149 Candles = $3.25 per candle + Shipping
150 – 199 Candles = $2.75 per candle + Shipping
200 or more Candles = $2.50 + Shipping
Can I see my label design before I purchase my custom event listing?
You may purchase a $25 listing that may be applied to your event order cost if you’d like to see your design prior to ordering a full event order. However, this is not true if your deadline does not allow for additional time for this. The $25 fee is non-refundable, and pays for one or two rounds of design. At that time if you decide not to order a full event order, you will not receive a refund. If you do go forward with a custom event order the $25 that you payed will be deducted from the full cost of your order.
Can I see my label design before you send it to print?
Yes! In most cases I will not print your labels until you’ve approved the design. I say most cases for two reasons: 1) Some designs are sent to me ready to place on the label with no editing required. They do not need approval because I simply placed the artwork/design on the label. 2) If I need to send your artwork to print due to rush issues (arranged previous to you ordering your custom listing with RUSH FEES ADDED), and you do not respond in a timely fashion, I will give you one last warning message before I MUST send the labels in order to fill the order on time.
Where is my order? (THIS IS THE MOST COMMON QUESTION I GET SO PLEASE READ ALL THE WAY THROUGH)
(Note: Some content here is directed to my Etsy shoppers, when Etsy is referenced)
1. You will get your order within two weeks of your event.
2. Feel free to check in for an update.
3. M Design Boutique processes orders for lots of events every week. Design, Printing, Pouring Candles, Packing and Shipping are all scheduled very carefully. Your order is not forgotten, lost, or low priority.
4. Watch your “Purchases” within your Etsy account to see if your order has been shipped. I do not mark orders as shipped until I return from the post office.
STAY CALM, MDB IS A SPECIALIST IN EVENT DELIVERY!
M Design Boutique has never delivered an event order late over the course of five years, and hundreds of events. Period. Ever Never Ever.
M Design Boutique event orders ship via USPS Priority Mail, which takes anywhere from 1-4 days, depending on your proximity to Austin, TX (home of M Design Boutique). Exceptions include USPS Express Mail for rush shipping, which will arrive by 3pm following the day they’re shipped. All signature requirements WILL be waived unless other arrangements have been made.
I do not offer shipping slower than Priority due to the nature of the contents, which can become damaged by prolonged periods of time in transit.
WHAT HAPPENS IF THE POST OFFICE HAS A HICCUP?
I will not rest until you have your order.
M Design Boutique is a FIVE STAR ETSY SHOP. My feedback is 100% positive in both of my shops (MDB Weddings and Events is my second Etsy shop). I have been making custom, handmade event favors for customers all over the globe for five years, and have never delivered an order late.
In the unusual event I don’t respond within 12 hours to your message, remember that I spend up to 30 hours per week in my studio pouring candles, and the rest of my hours are spent on design, packing, shipping and keeping up with my customers directly and via social networking. You are important to me. I am a one-woman business, so sit tight and know that I will get back to you ASAP!
Remember, this is my full-time profession. I know that you’re worried about the details of your wedding or event coming together without a hitch. You are in good hands. I look forward to hearing how much your guests loved the custom favors made just for your event!